BIG CLUSTER
- Sales & Services Europe and North America (S&S EU&NAM)
The biggest team in IAS Manila. We provide exemplary customer service to Air France and KLM customers in the English language from different European and North American countries.
- Sales & Services Europe and North America (S&S EU&NAM)
- Flying Blue (FB)
The team started in 2017. The team is dedicated to provide service to each and every frequent flyer member of the program.
- Flying Blue (FB)
- Customer Care
Inquiries ranging from flight delays, baggage claims, even problems on board, are a few of the many claims the Customer Care team receives daily from all types of passengers in different markets.
- Customer Care
- Air France & KLM Social Media
The team provides 24/7 customer service for KLM Royal Dutch Airlines and Air France through different social media channels like, Facebook (including Messenger), Instagram, Kakao Talk, WeChat, WhatsApp, and Line message.
- Air France & KLM Webchat
Having a hard time navigating through the Air France and KLM website? Receiving errors when it comes to payment? Our small team of webchat agents are available during specific hours of the day.
- Off-phone Email & Queues Handling
Customers that has sent their
requests through email are also being catered to as well as with
reservations that requires manual handling by our back office support.