SMALL CLUSTER
- Asia Pacific (APAC) Sales & Services (S&S)
The team is responsible for providing excellent customer service to the Asia pacific countries with its multilingual team that communicates with the Air France and KLM’s direct customers in three languages: – Bahasa Melayu, Bahasa Indonesia and English.
- Asia Pacific (APAC) Sales & Services (S&S)
- Business to Trade (B2T)
The newest team in IAS that provides service to Travel Agents worldwide in the English language.
- Business to Trade (B2T)
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- Business to Groups (B2G)
Booking for more than 9 passengers? Our B2G team is responsible for arranging their flight and making sure their reservation is complete.
- Business to Groups (B2G)
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- Fares & Ticketing (F&T)
When it comes to complex reservations, our back office support is our helping hand. This team supports are frontliners (Sales & Services) when it comes to manual issuance, reissuance of tickets and many more.
- Fares & Ticketing (F&T)
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- Refunds
One of the smallest teams that has a very crucial and meticulous role with a bit of calculation. Hundreds to thousands of refund requests are being handled and processed by the team daily.
- Refunds